Privacy policy.

PLG Agency LLC Privacy Policy

Last Updated: November 15, 2024

This Privacy Policy describes how PLG Agency LLC ("PLG Agency", "we", "our", or "us") handles personal information that we collect through our website www.plg.agency (the "PLG Agency Website") and through our marketing consulting services (collectively, the "PLG Agency Services").

What We Do

PLG Agency LLC is a marketing consultancy that helps businesses generate new leads, reduce customer acquisition costs, drive new sign-ups, shorten time to value, increase usage and adoption, convert free-to-paid users, and develop and execute content strategy.

Personal Information We Collect

We only collect information that you voluntarily provide to us, including:
- Contact details, such as your first and last name, business email, and phone number
- Business information, such as your company name, role, and business requirements
- Marketing and analytics data related to your business that you share with us for consulting purposes
- Financial information necessary for billing and payment processing
- Communications that we exchange with you, including emails, phone calls, Slack, and other correspondence
- Other information you choose to provide when working with us

How We Collect Information

We collect information in the following ways:

From You Directly:
- When you contact us through hello@plg.agency
- When you submit information through our website contact form
- During our business relationship and consulting engagements
- Through email communications and other correspondence

From Our Website Host:
- Basic website analytics provided through our Squarespace subscription
- We intentionally do not use cookies or tracking technologies to follow users across the internet

How We Use Your Information

We use the information we collect for the following purposes:
- To provide our marketing consulting services
- To communicate with you about our services
- To respond to your inquiries and requests
- To send occasional marketing communications about our services
- To process payments and maintain business records
- To comply with legal obligations (not requests)
- To improve our services and business operations

How We Share Your Information

We may share your information with:
- Service providers who assist in operating our business, such as our website host Squarespace, or close partners like Electric Butter.
- Professional advisors (such as lawyers and accountants) as needed
- Government authorities when required by law
- Other parties with your consent

We do not sell your personal information to third parties.

Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information. However, no data transmission or storage system is 100% secure. If you have any questions about the security of your personal information, please contact us at hello@plg.agency.

Your Choices

You may opt out of receiving marketing communications from us at any time by contacting us at hello@plg.agency. Please note that even if you opt out of receiving marketing communications, we may still send you non-marketing communications (such as those about our ongoing business relations).

Additional Information for California Residents

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect about you and how we use it
- The right to request deletion of your personal information
- The right to correct inaccurate personal information
- The right to opt-out of the sale of your personal information (note that we do not sell personal information)

To exercise these rights, please contact us at hello@plg.agency. We will respond to your request within the timeframes required by applicable law.

Categories of personal information we collect about California residents include:
- Identifiers (such as name and email address)
- Professional information (such as business title and company name)
- Commercial information (such as services purchased)
- Communications and correspondence
- Financial information related to payments

We collect and use this information for the business purposes described in the "How We Use Your Information" section above.

Children's Privacy

Our services are designed for businesses and are not intended for children under the age of 13. We do not knowingly collect information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where required by law, provide you with additional notice.

How to Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

PLG Agency LLC
Email: hello@plg.agency

This Privacy Policy was last updated on November 15, 2024.